Questions on Stainless Steel Steam Juicer - by Victorio - (formerly Back to Basics)

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Stainless Steel Steam Juicer - by Victorio - (formerly Back to Basics)
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100% Guarantee

877MYJUICER.COM provides a 100% Satisfaction Guarantee!

We sincerely want you to be happy and proud of your investment! Keep in mind that we have the best return policy in our industry and extend a 100% Satisfaction Guarantee on the products we sell!

Here is our policy: Take your purchase out of the box, feel free to use it and make sure you love it! If within 30 days of your order date you decide your product just isn't up to your standards, just request a Return Authorization Number. There is zero restocking fee!

Detailed Outline of Policies

How a Refund is Calculated

Refunds are easy! Expect to see a credit through the original payment method within four weeks from sending the unit back to us. This includes the time to send the unit back to us (5-10 Days), the time it takes to actually inspect the item (3-5 Days) and the time it takes your bank to issue the credit to your statement (5-10 Days). Refused items will fall under the same calculation.

A Refund is calculated by the following method:

Purchase Price (SKU Price) - Actual Shipping Charges + Refund of any Taxes
If you return any items from an order that received a "shipping promotion", the original shipping fees incurred from the shipping carrier will be deducted from the refund amount unless the return was due to our error.
No Restocking Fee

Items that are Not Returnable

877MyJuicer.com can not accept returns on the following items:

Any product missing the original serial number, UPC or original packaging
Items which have not been issued a RMA
Super Angel Juicers
DVD Products
Quantum Re-Heater Products
Wheatgrass Growing Kits which have been opened or used

Orders Returned After 30 Days

Orders which are outside of our outlined policy may be returned up to 45 days after the order date.

The order will be credited 80% of the purchase price if outside our outlined policy
These orders must be approved with a requested RMA

Partial Refunds

Partial Refunds will be issued for the following:

Items returned outside our original outlined policy (80%)
Items returned without all original packaging (80%)
Items which have been returned without a RMA (90%)
Items received dirty will incur a $20 cleaning fee
A flat $10 re-box fee will be added on Excalibur, Vita-mix and Champion returns

Exchanges / Faulty Items

If you received a faulty item and need to exchange it for the same, please contact the respective manufacturer for the quickest resolution. If you need help locating the manufacturer's number please email support.

If you would like to exchange an item for a different one, please return the original item by requesting an RMA (you will be refunded your original purchase price once the item is received) and then place another order for the item you wish to purchase. There is no need to wait for us to receive the original item prior to placing your new order.

Notice of Short or Damaged Shipments

While we do everything we can to make sure all of your shipment arrives complete and intact we are human (and so is FedEX) and can make mistakes! If your shipment arrives short of any item or arrives damaged we must be notified within 48 hours of receipt of the package. Please be sure to open your package the day it arrives to make sure everything you ordered was included correctly. If not, please contact support.

Privacy is Protected!

We strongly believe in keeping all of your personal information private and never under any circumstance sell, distribute or otherwise make available any of your personal information. You will only receive our email newsletter if you choose to and are always welcome to discontinue receiving it at any time you wish with an easy opt-out. We are bonded and monitored by the industries leading Privacy advocates, TRUSTe.