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| 5 star : | ( 19 ) | |
| 4 star : | ( 6 ) | |
| 3 star : | ( 3 ) | |
| 2 star : | ( 2 ) | |
| 1 star : | ( 1 ) | |
Customer Reviews
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Recommended!
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I highly recommend it.
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This is one of the only food dehydrators that don't require tray rotation to get your food evenly dry, and you can put fruits and vegetables of any size in there. Worth every penny.
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The unit noise doesn't bother me, it's comparable to a microwave hum when you're cooking something in the microwave. Quieter, actually. I could see the noise as distracting for someone living in a studio apartment.
Since I don't have counter space in my kitchen I have this on the floor in my dining room. My husband and I have started eating more raw foods. I would have bought this appliance years ago had I known how easy it is to eat raw when you have the right equipment.
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The next morning I eagerly checked the fruit. It was not at all what I expected. Some was still wet, so I left it on all day while I went to work.
That evening when I returned home and checked the fruit, there was little change. I felt outside the dehydrator and could feel no heat, so I turned the temperature to the max setting. No heat. I felt next to the heating coil. There was no heat. I checked the troubleshooting in the back of the manual. That didn't help. So, I called Excalibur. I was told that the fuse was bad and that they'd send me a new one with instructions on how to replace it.
In a few days I received a package that included a new thermostat and a new fuse, along with several pages of instructions for replacing each.
So, I took the whole thing apart, removed the screws holding in the thermostat, removed the wires, which were a little different from the diagram in the instructions, and attached the new thermostat, replacing the wires and screws. I plugged it in before reassembling the whole thing and the heating coil still did not work.
The fuse was very difficult for me. The wire part that had to be bent was stiff and I could not bend it into the right shape. After fighting with it for an hour or so I finally got the fuse in place and plugged the dehydrator in, and the coil immediately turned red! YES! So, I unplugged it and put everything back together and plugged it in -- NO HEAT. I disassembled and reassembled for another hour. Still no heat.
Someone else needs to fix this.
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This is actually quieter than our 350 watt Nesco was -- it only makes a low humming noise. It dries our food evenly too... we used to have to rotate the trays regularly but now we just turn it on and wait for our stuff to dry. We couldn't be happier with it.
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Do yourself a favor and stay away from Excalibur. There is no parts manual and you can only buy parts from their company. If you can find someone there who will call you back.
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