Review Details

Excalibur 9-Tray Economy Food Dehydrator ED2900

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Excalibur 9-Tray Economy Food Dehydrator ED2900

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Product Review (submitted on January 24, 2012):
On the day I received the dehydrator I was so excited that I went to the store and bought bags and bags of fruit to dry. I spent a couple of hours washing, trimming and preppeing before filling and starting the dehydrator, and the fan started with no problems. The fan was not too loud for me.

The next morning I eagerly checked the fruit. It was not at all what I expected. Some was still wet, so I left it on all day while I went to work.

That evening when I returned home and checked the fruit, there was little change. I felt outside the dehydrator and could feel no heat, so I turned the temperature to the max setting. No heat. I felt next to the heating coil. There was no heat. I checked the troubleshooting in the back of the manual. That didn't help. So, I called Excalibur. I was told that the fuse was bad and that they'd send me a new one with instructions on how to replace it.

In a few days I received a package that included a new thermostat and a new fuse, along with several pages of instructions for replacing each.

So, I took the whole thing apart, removed the screws holding in the thermostat, removed the wires, which were a little different from the diagram in the instructions, and attached the new thermostat, replacing the wires and screws. I plugged it in before reassembling the whole thing and the heating coil still did not work.

The fuse was very difficult for me. The wire part that had to be bent was stiff and I could not bend it into the right shape. After fighting with it for an hour or so I finally got the fuse in place and plugged the dehydrator in, and the coil immediately turned red! YES! So, I unplugged it and put everything back together and plugged it in -- NO HEAT. I disassembled and reassembled for another hour. Still no heat.

Someone else needs to fix this.
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