Our Policies and Guidelines
877MYJUICER.COM provides a 100% Satisfaction Guarantee!
We want to be completely up-front about all the 'fine-print' and any stipulations so there are no surprises should you not be completely satisfied with your purchase.
First of all, we sincerely want you to be happy and proud of your investment! Keep in mind that we
have the best return policy in our industry and extend a 100% Satisfaction Guarantee on almost all of our products.
Here is our policy: Take your purchase out of the box,
feel free to use it and make sure you love it!
If within five days of receipt from the shipping
carrier you decide you would like to return your purchase, just
request a RMA number.
While five days may seem like a short amount of time let us explain why we keep a five day return period; we discount our items to a very slim margin and in order to continue to keep prices low we must take into account returns
and the losses associated with them. Manufacturers do not accept returns from us,
but we feel strongly that you should get what you want and accept the responsibility to
make sure you get exactly what you want.
Detailed Outline of Policies
Refunds are easy! Expect to see a credit through the original payment method within four weeks from sending the unit back to us. This includes the time to send the unit back to us (5-10 Days), the time it takes to actually inspect the item (3-5 Days) and the time it takes your bank to issue the credit to your statement (5-10 Days). Refused items will fall under the same calculation.
A Refund is calculated by the following method:
- Purchase Price (SKU Price) - Actual Shipping Charges + Refund of any Taxes
- If you return any items from an order that received a "shipping promotion", the original shipping fees incurred from the shipping carrier will be deducted from the refund amount unless the return was due to our error.
- No Restocking Fee
877MyJuicer.com can not accept returns on the following items:
- Any product missing the original serial number, UPC or original packaging
- Items which have not been issued a RMA
- All espresso machines over $300
- Super Angel Juicers
Orders which are outside of our outlined policy may be returned up to 30 days after the
order date.
- The order will be credited 80% of the purchase price if outside our outlined policy
- These orders must be approved with a requested RMA
Partial Refunds will be issued for the following:
- Items returned outside our original outlined policy (80%)
- Items returned without all original packaging (80%)
- Items which have been returned without a RMA (90%)
- Items received dirty will incur a $20 cleaning fee
- A flat $10 re-box fee will be added on Excalibur, Vita-mix and Champion returns
If you received a faulty item and need to exchange it for the same, please contact the respective manufacturer for the quickest resolution. If you need help locating the manufacturer's number please email
support.
If you would like to exchange an item for a different one, please return the original item by
requesting an RMA (you will be refunded your original purchase price once the item is received) and then place another order for the item you wish to purchase. There is no need to wait for us to receive the original item prior to placing your new order.
While we do everything we can to make sure all of your shipment arrives complete and intact we are human (and so is FedEX) and can make mistakes! If your shipment arrives short of any item or arrives damaged we must be notified within 48 hours of receipt of the package. Please be sure to open your package the day it arrives to make sure everything you ordered was included correctly. If not, please
contact support.
We strongly believe in keeping all of your personal information private and
never under any circumstance sell, distribute or otherwise make available
any of your personal information. You will only receive our email newsletter if you choose to and are always welcome to discontinue receiving it at any time you wish with an easy opt-out.
To view our full and detailed privacy policy
click here.
We really appreciate all the product page corrections that our users submit! We truly value the time spent reading our product descriptions and catching those pesky errors. Each customer is eligible for up to 3 credits per calendar year (or a value of $15). Credits must be submitted prior to a sale and are not able to be applied to a order that has already been placed or already been shipped.
